For a quote please tell me the number of people in your party, your dates and as much information as you can about your itinerary…

Terms & Conditions (T&Cs)

1. Application. These conditions apply. Whether or not a contract has been entered into as a result of a quotation being offered and accepted, or whether a contract has been made verbally or in writing.

2. Quotations. Quotations are made subject to a vehicle suiting the hirer’s requirements being available at the time of acceptance. Quotations are based on costs at the time and in accordance with details provided by the hirer. Quotations are based on payment being made before the start of the hire. Unless otherwise stated, admission charges, meals, accommodation and parking charges for special events are not included in the quoted price. All charges are exclusive of Value Added tax, which will, if applicable, be payable in addition to the charges.

3. Use of Vehicle. Unless confirmed in writing by the operator, the vehicle should not be assumed to remain at any point between the outward and return journeys, nor to remain available for the hirer’s incidental use when parked at such points. The operator’s vehicles may on no account the sublet, lent or licenced by the hirer, without the prior written consent of the operator.

4. Seating capacity. The hirer there must not load any vehicle beyond the number of passengers which it is legally permitted to carry. All passengers must remain seated with their seatbelts correctly fastened whilst the vehicle is in motion, unless using the washroom or catering facilities (if any). Passengers using the washroom or leisure facilities, or who for any other reason do not remain in their seats with their seatbelts fastened, whilst the vehicle is in motion, do so entirely at their own risk.

5. Animals. On a private hire, no animal (other than registered assistant dogs notified to the operator in advance) may be carried without the prior agreement of the operator.

6. Children. It is the responsibility of the hirer to ensure that supervising adults are seated throughout the vehicle and not congregated in one place for the purpose of supervising children on the coach. The driver will have absolute discretion to decide where such adults should be seated, if necessary.

7. Alcohol. No alcohol is permitted to be carried or consumed on the vehicle without the prior written consent of the operator, where the hire is to a sporting event, no alcohol consumption will be permitted on the vehicle in any event, and the hirer should be aware of the legal requirements relating to alcohol contained in the Sporting Events (Control of Alcohol )Act, 1995. The hirer will indemnify the operator for any fines and any related costs, expenses or other losses incurred as a result of any breach of this Act by the passengers.

8. Smoking/ Vaping. Smoking, vaping and the use of illegal substances is not permitted on the vehicle at any time.

9. Payment. Any requested deposit must be paid by the date stated and payment in full must be made by agreed date before the start of the hire unless any other terms have been confirmed by the operator.

10. Cancellation by the hirer. In the event of cancellation by the hirer, the operator reserves the right to retain any payment if less than one month before the start day of the hire. The hirer shall be liable to the operator for any losses incurred by the operator as a result of the cancellation or part cancellation, but not exceeding the full cost of the hiring. The amount retained will be calculated as follows. Cancellations. Exceeding one month – any deposit paid. Cancellations. Within a month – 100%.

11. Cancellation by the operator. In the event of an emergency or force majeure or of any action by the hirer to vary agreed conditions unilaterally, the operator may by returning all money paid and without further or other liability cancel the contract.

12. Route and time variation. Should a vehicle be detained by the hirer or taken on a longer journey than that contacted for, the operator reserves the right to make an additional charge commensurate with the costs incurred during the hiring. The driver is the sole judge of the reasonableness of any request for a change of route or time. In any event, the vehicle(s) will depart at times agreed with the hirer, and the operator will not be liable for any loss or injuries sustained by any passenger who fails to join a vehicle at the appointed time. Alteration to any agreed itinerary must be agreed with Operator direct, not the driver.

13. Substitution. The operator reserves the right to provide a larger vehicle than specified at no additional charge unless any extra seats are used. If extra seats are used, an additional charge will be made pro rata to the higher charge. The operator reserves the right to substitute other vehicles, including those of other operators or ancillary facilities, for all or part of the hiring, subject to such substitutes being of similar quality.

14. Delays. The company gives its advice on journey times in good faith. However, in the event of breakdown or traffic congestion beyond the reasonable control of the company, journeys may take longer than expected and, in those circumstances, the company will not be liable for any loss or inconvenience suffered by the customer as a result.

15. Agency arrangements. Where the operator hired in vehicles from another operator at the hirer’s request and where the operator arranges and ancillary facilities such as meals, accommodation, ferries, admission tickets or any other service provided by another supplier, it does so as agent for and on behalf of the hirer. Any terms and conditions imposed by such other suppliers through the operator shall be binding on the hirer as if he had directly contracted for such services.

16. Passenger property. For safety reasons, the driver is a sole arbiter as to the carriage of passengers’ luggage and its storage. Luggage may only be carried in the seating area if it will fit safely in the overhead lockers. The operator will not accept liability for any damage to or loss of any property left on the vehicle by a passenger, or whilst on the vehicle. All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based for a period of 1 month. If requested, lost property can be mailed on the charges for this will be recoverable.

17. Conduct of passengers. The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of such to the regulations or is otherwise considered by the driver to be unacceptable may be removed from a vehicle or prevented from boarding on the driver’s authority. The hirer will be responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hire.

18. Damage and soiling. The hirer is responsible for any damage or soiling caused to the vehicle by any passenger for the duration of the hire. A minimum surcharge of £50 will be made if the vehicle is damaged or soiled. This surcharge is payable to the driver upon demand. If the extent of the damage or soiling is such that the vehicle is out of service for any period of time, the operator may, in its absolute discretion, surcharge the hirer a minimum of day rate or part of a day for which the vehicle is out of service. Any such surcharge is payable upon demand.

19. Exclusion of liability. Save in respect of death or personal injury arising from the negligence of the operator or any person for whose acts the operator is legally responsible the liability of the operator shall not exceed (the amount of the operator’s charges in respect of the hire).

20. Complaints. In the event of the hirer having any complaint in respect of the operator’s services the hirer should endeavour to seek a solution by seeking assistance from the driver or from the operator, as soon as practically possible. Complaints should then be made in writing to the operator within 14 days.

21. Third party rights. Any servants and agents of the operator are third parties to these conditions for the purposes of the Contract (Rights of Third Parties) Act 1999 and shall be entitled to enforce the same accordingly.

22. Travel. Insurance. We do advise when travelling to make sure you have your own travel insurance.

23. Scottish law. This contract is governed by Scottish law.